How long can I expect a load of water to last?

A truck load of water is around 10,000 litres (or 1/3 of a standard water tank). This lasts an average family of four about 7-10 days, unless you are a high water user.

Can I just receive a part load of water at a cheaper rate?

No sorry… the cost is in the cartage, not the water, so we only cart full loads.

I’ve run out of water and I need it now. Why do I have to wait so long for water in dry spells?

During dry spells it pays to keep a very close eye on your water levels. Most people in rural areas book their water delivery well ahead to avoid running out, make sure you’re booked in before you run out during a dry spells. Remember there is no water in the kitchen, laundry, shower and, worse still, the toilet when you’ve run out of water if you live rural.

My water smells strongly of chlorine. Why is this?

Our water is sourced from the town supply, which is chlorinated for safety. If you don’t like the smell or taste, we suggest having your water delivered before you run too low. This way, the chlorinated water will be diluted with the existing rain water in your tank.

How do I know my water tank needs cleaning?

Look into your water tank and check the clarity. If you can't see the bottom clearly it needs cleaning. If you fail to clean the sediment in your tank for a few years a large layer can build up, requiring a full empty and scrub out.

If you catch it early, only a small layer of silt will be present. We will be able to clean the tank while it’s full, so you’ll only lose a small amount of water. The best time to clean your tank is during the winter months, when you have higher levels of rainfall.

How often do I need to clean it?

It depends on your environment. If you are surrounded by large trees, which fill your spouting and tank with debris, you probably need an annual clean. If you are surrounded by open spaces, we typically suggest every two years.

Should I be worried if my water smells ‘off’ or rancid?

YES! If you notice a change in smell you will need to check your tank immediately. Perhaps you have a dead rodent in the tank. Maybe there’s decaying foliage. This usually happens after a sudden downpour during dry spells. The stagnant water sits in the underground downpipes and is then washed into the water tank during heavy rain. It is advisable to flush your downpipes out on a regular basis, especially with heavy downpours during warmer months.

If you notice any of this do not drink the water and please call us to ensure your tank can be completely treated.

Can you fill any pool, regardless of size?

Absolutely! Our services are tailored to accommodate pools of any size. Whether you have a small backyard pool or a large commercial swimming facility, we have the resources and expertise to fill it to your desired level.

What truck sizes do you offer for water delivery?

We offer convenient truck sizes of 11,500L and 12,000L to cater to your specific water volume requirements. This ensures efficient and precise delivery without any wastage or inconvenience.

Is the water you deliver clean and safe for use in pools?

Yes, we guarantee clean, fresh, and potable water for all our deliveries. Our commitment to quality means you can trust the water we provide to be safe for use in your pool, meeting stringent health and safety standards.

How fast can I expect delivery of water for my pool?

We pride ourselves on providing fast and efficient delivery services. Once your order is placed, we work swiftly to ensure prompt delivery to your location, allowing you to enjoy your pool sooner rather than later.

Are you a registered and compliant water supplier?

Yes, we are fully registered and compliant as a Drinking Water Supplier with Taumata Arowai, the regulatory authority overseeing drinking water standards in New Zealand. You can have confidence in our adherence to regulatory guidelines and commitment to delivering safe, high-quality water.